Relation of Data Governance, Customer-Centricity and Data Processing Compliance

Compliance costs are significant, and data related regulations more frequent. The study argues if compliance spending can also generate additional value, as just a minimal regulation requirements fulfilment is not by any means achieving competitive advantage. To test the hypotheses, quantitative method with Structural Equation Modelling Partial Least Squares (PLS) in SmartPLS tool used. empirical collected from 98 management professionals involved recent European Union General Data Protection Regulation (EU GDPR) projects associated party larger organizations across Europe. suggests that Governance Span (DGS) leads to increase of both variables - Innovation (DCI) Privacy Project Efficiency (PPE) at same time. However, its effect on weaker than (PPE). Customer-Centric Orientation (CCO) discovered be an underlying mechanism relationship between (DCI). Implications for Central audience: Firms Eastern Europe (CEE) did use innovation enough compliance. DCI lowest CEE region DGS1 second compared all-regions-average. refers business stakeholder involvement formal engagement, which assumes their responsibility.